pl365 Privacy Policy

This Privacy Policy ("Policy") is issued by pl365 ("pl365", "we", "us", or "our"), the operator of the online betting and casino platform accessible at https://pl365.cam (the "Platform"). This Policy applies to all users ("you", "your", or "User") who access or use the Platform, including registered account holders and visitors who have not yet registered.

pl365 is committed to protecting the privacy and personal data of all individuals who interact with the Platform. This Policy explains in clear and structured terms what personal data we collect, the purposes for which it is processed, how long we retain it, with whom it may be shared, and what rights you hold in relation to your data.

By accessing the Platform or registering an account, you confirm that you have read and understood this Privacy Policy and consent to the data processing activities described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to request account closure.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

pl365 collects Personal Data across several categories, depending on your level of engagement with the Platform. The categories and specific data points collected are detailed below.

// 3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification purposes).
• Email address.
• Mobile phone number.
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar).
• Username and encrypted password credentials.

// 3.2 Identity Verification (KYC) Data

• Copy of government-issued photo identity document (e.g., National Identity Card (CNIC), passport, or driving licence).
• Proof of address documentation (e.g., utility bills, bank statements).
• Payment method ownership documentation (e.g., screenshots of Easypaisa, JazzCash, or bank account statements from HBL, UBL, Meezan Bank, or Bank Alfalah, where submitted).
• Source of funds declarations where required by AML compliance procedures.

// 3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts in PKR, timestamps, and payment method references.
• Betting and gaming activity records, including wagers placed, outcomes, and account balance history.
• Bonus and promotional participation history.

// 3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session duration, pages visited, features accessed, and interaction patterns.
• Referring URL and exit pages.
• Error logs and crash reports.

// 3.5 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with pl365.
• Responses to surveys or feedback forms where voluntarily submitted.
• Records of communication preferences and marketing opt-in or opt-out status.

pl365 collects Personal Data through the following channels and mechanisms:

pl365 processes your Personal Data only where a valid legal basis exists under applicable data protection law. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions governing your account — including account registration, transaction processing, KYC verification, and the settlement of bets.
• Legal Obligation: Processing necessary for pl365 to comply with applicable anti-money laundering (AML) obligations, fraud detection requirements, and other legal or regulatory duties imposed by the laws of pl365's operating jurisdiction.
• Legitimate Interests: Processing carried out for pl365's legitimate business interests — including platform security, fraud prevention, customer support operations, and product analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of data for marketing communications and non-essential cookies, carried out only where you have provided informed, freely given, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pl365 uses collected Personal Data strictly for the purposes set out below. We do not use your data for purposes incompatible with those for which it was originally collected without obtaining fresh consent or identifying a new legal basis.

// 6.1 Account Management & Service Delivery

To create and manage your pl365 account, authenticate your identity at login, process deposits and withdrawals, settle bets and gaming rounds, deliver customer support, and provide access to all platform features.

// 6.2 Identity Verification & KYC Compliance

To verify your identity, date of birth, and payment method ownership as required before processing withdrawals or when triggered by AML compliance thresholds. Documentation submitted for KYC is retained only for as long as required by applicable compliance obligations.

// 6.3 Fraud Prevention & Security

To detect, investigate, and prevent fraud, money laundering, account takeover attempts, multi-accounting, and other prohibited conduct described in the Terms and Conditions. This includes automated and manual review of transaction patterns, login behaviours, and device fingerprint data.

// 6.4 Responsible Gambling

To identify users whose betting behaviour may indicate problem gambling patterns, deliver responsible gambling interventions (such as limit reminders), and honour self-exclusion requests. See the Responsible Gambling page for more detail.

// 6.5 Platform Analytics & Improvement

To analyse aggregate usage patterns, test new features, measure platform performance, and improve the overall user experience. Analytics data is processed in anonymised or pseudonymised form wherever feasible.

// 6.6 Marketing Communications (Consent-Based)

To send you promotional communications about pl365 offers, bonuses, and features — only where you have actively opted in. You may unsubscribe from marketing communications at any time by updating your communication preferences in your account settings or by contacting support.

pl365 does not sell, rent, or trade your Personal Data to any third party for commercial gain. Data is shared with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

// 7.1 Service Providers

pl365 engages contracted third-party service providers who process data on our behalf under strict data processing agreements. These include identity verification and KYC providers, payment gateway operators, fraud detection services, cloud hosting infrastructure providers, and analytics platforms. All processors are bound by contractual obligations that prohibit use of your data for their own independent purposes.

// 7.2 Legal & Regulatory Disclosure

pl365 may be required to disclose your Personal Data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by applicable law, a court order, or a legitimate legal demand. We will use reasonable endeavours to notify you of such disclosure requests where legally permitted to do so.

// 7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pl365's business, your Personal Data may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such transfer that materially affects your data processing rights.

pl365 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with pl365's data destruction procedures.

pl365 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and pl365 servers.
• Encryption of sensitive data at rest, including KYC documentation and financial records.
• Access controls limiting data access to authorised pl365 personnel who require it for legitimate operational purposes.
• Mandatory two-factor authentication for internal administrative systems.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Incident response procedures to detect, investigate, and respond to data breaches in a timely manner.

pl365 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your logged-in session, detect fraud, and understand how users interact with our services. The following cookie categories are used:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent account access. pl365 does not use cookies to serve third-party advertising on this Platform.

Subject to applicable law and any overriding legal obligations (such as AML retention requirements), you hold the following rights with respect to your Personal Data held by pl365. To exercise any of these rights, please contact our support team using the details in Section 15.

pl365 will aim to respond to verified data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days and will notify you accordingly. We may need to verify your identity before processing your request.

The pl365 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator's license jurisdiction. pl365 does not knowingly collect, process, or retain Personal Data from individuals under the minimum age threshold.

If pl365 discovers or is notified that an Account has been registered by a person below the minimum age, that account will be immediately suspended, all associated data will be investigated, and any funds credited to the account will be handled in accordance with applicable compliance procedures.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided Personal Data to pl365 without your consent, please contact our support team immediately. We will take prompt steps to investigate and, where confirmed, to delete the minor's data.

pl365 operates globally and engages service providers in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction.

Where Personal Data is transferred internationally, pl365 ensures that appropriate safeguards are in place, including contractual protections with the receiving entity. These may include standard contractual clauses approved by relevant data protection authorities, or equivalent contractual arrangements that require the recipient to protect your data to a standard consistent with this Policy.

pl365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations, or data processing practices. The revised Policy will be published on this page with an updated effective date.

Where changes are material — meaning they significantly affect how your Personal Data is processed or your rights in relation to it — pl365 will endeavour to provide advance notice via email or prominent in-platform notification before the changes take effect.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how your data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by pl365, please contact our support team using the details below. All data-related enquiries are handled by pl365's privacy and compliance function.