Frequently Asked Questions

pl365 is an English-language platform that serves Pakistani users and provides content relevant to Pakistani bettors, including PKR-friendly features and local payment references. However, online gambling is restricted under Pakistani law, including the Prevention of Gambling Act 1977. pl365 does not claim Pakistani government authorisation or licensing. Users in Pakistan are solely responsible for verifying whether their participation complies with applicable local laws.

You must be at least 18 years old to register on pl365, or the higher minimum age required by the operator's license jurisdiction if that threshold is greater than 18. pl365 is strictly an adults-only platform. Age is verified as part of the KYC process before withdrawals are processed. Accounts found to be registered by minors are immediately suspended.

No. Each individual is permitted to hold one registered pl365 account only. Operating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a breach of the Terms and Conditions. Duplicate accounts may be closed without notice and associated balances may be voided. If you have accidentally created a second account, contact support immediately to resolve it.

KYC verification on pl365 requires a valid government-issued photo identity document such as your National Identity Card (CNIC), passport, or driving licence. You will also need proof of address dated within the past three months — for example, a utility bill or bank statement. Proof of payment method ownership may also be required. KYC must be completed before your first withdrawal is processed.

To reset your password, click the 'Forgot Password?' link on the login page. Enter your registered email address and pl365 will send you a password reset link. Follow the link within the validity window to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further help, contact our support team via live chat.

Minimum deposit amounts on pl365 vary by payment method and are displayed in the cashier before you confirm a transaction. Amounts are shown in PKR. pl365 does not charge deposit fees, though your payment provider may apply their own charges or currency conversion costs. Always review the cashier details before proceeding with a deposit.

Withdrawal processing times depend on your chosen payment method. pl365 aims to process approved withdrawal requests as promptly as possible after KYC verification is complete and any applicable wagering requirements are met. Delays can occur where additional identity verification is needed or where a transaction triggers an AML review. Estimated timelines are shown in the cashier for each withdrawal method.

Withdrawal options — including any mobile wallet references such as Easypaisa or JazzCash — depend on availability at the time of your withdrawal request. These payment names are listed as familiar references for Pakistani users and do not imply that these providers endorse or support gambling transactions. Check the pl365 cashier for your current available withdrawal options and verify with your provider that such transactions are permitted under their terms.

Withdrawals may be placed in a pending state for several reasons: KYC verification has not been completed, there are active bonus wagering requirements that have not yet been met, the transaction has triggered a standard security or AML review, or additional documentation has been requested by the compliance team. Log in and check your account notifications, or contact the pl365 support team via live chat for an update on your specific request.

Yes. pl365 offers live in-play betting on cricket matches, including PSL T20 games, ICC events, and bilateral series involving the Pakistan national team. In-play markets update in real time as the match progresses. Odds can change rapidly, and bets are accepted subject to confirmation. A reliable internet connection is recommended for live betting. Connectivity issues on your end do not constitute grounds to dispute an accepted bet.

pl365 offers a broad casino library including slot games, live dealer tables, classic table games such as blackjack and baccarat, roulette, and more. The live casino section features real-time streaming with professional dealers. Game availability may vary depending on your location and account status. The full game catalogue is visible after logging in to your account.

The pl365 live casino streams real-time video of professional dealers managing actual card tables and roulette wheels. You join a table, place your bets using on-screen controls within the betting window, and the outcome is determined by the physical game in progress. Results are transparent and cannot be influenced by software algorithms. Minimum and maximum bet limits vary by table and are displayed before you join.

Yes. pl365 is optimised for mobile browsers, meaning slot games and other casino content are accessible on Android and iOS devices without downloading a separate app. The platform adapts to your screen size automatically. A stable data or Wi-Fi connection is recommended for smooth gameplay. Most slots support touch controls and load quickly even on standard mobile connections available across Pakistan.

A wagering requirement — sometimes called a rollover or turnover requirement — is the total amount you must wager before bonus-derived funds can be withdrawn as real money. For example, a PKR 5,000 bonus with a 10x wagering requirement means you must place a cumulative total of PKR 50,000 in qualifying bets before the bonus converts to withdrawable cash. The eligible games and bet types that contribute to the requirement are specified in each promotion's individual terms.

Yes. All pl365 bonuses carry a defined validity period during which the associated wagering requirements must be completed. If the requirements are not met within this window, the bonus funds and any winnings derived from them will be removed from your account. The expiry date for any active bonus is visible in your account's bonus or promotions section. Contact support if you are unsure about the validity period of a specific offer.

Yes. If you prefer not to receive promotional offers and bonus communications from pl365, you can update your marketing preferences in your account settings or contact the support team and request to be removed from promotional communications. Opting out of bonuses does not affect your ability to deposit, place bets, or use any other platform features. This can also be a useful responsible gambling measure if you find promotions encourage you to bet more than intended.

pl365 provides a full suite of responsible gambling tools accessible from your account dashboard, including deposit limits, loss limits, wagering limits, session time limits, reality check pop-up reminders, cooling-off periods, and self-exclusion. Reducing or activating any restriction takes effect immediately. Increasing a limit is subject to a mandatory delay. For a detailed explanation of each tool, visit the pl365 Responsible Gambling page.

To self-exclude from pl365, contact our support team via live chat or email and request a self-exclusion. Options range from six months to permanent closure. Once confirmed, your account is immediately suspended, all active sessions are terminated, and you are removed from all promotional communications. A permanent self-exclusion cannot be reversed under any circumstances. Self-exclusion is a serious and effective tool — we encourage you to use it if gambling is causing you concern.

pl365 customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via the live chat widget on the platform, where response times are typically within minutes. You can also email the support team at [email protected] and expect a response within 24 hours. Support agents are available in both English and Urdu. pl365 serves users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar.